A standard ground handling agreement, or SGHA, is a set of terms and conditions that outline the responsibilities and obligations of both ground service providers and airlines when it comes to ground handling services. These agreements are important because they help ensure safe and efficient operations on the ground, particularly during the critical phases of flight, such as takeoff and landing.
Ground handling services are an essential part of airline operations. These services include tasks such as passenger and baggage handling, aircraft maintenance, fueling, and catering. Ground service providers, or GSPs, are companies that provide these services to airlines. Airlines often contract with multiple GSPs at an airport, depending on their needs.
SGHAs were first introduced by the International Air Transport Association (IATA) in 1998. The goal was to standardize ground handling agreements across the industry and reduce the complexity and cost of negotiating individual agreements between airlines and GSPs.
Today, the SGHA is widely used around the world, and most airports have adopted it as the standard agreement for ground handling services.
The SGHA covers a wide range of topics related to ground handling services. Some of the key provisions include:
– Safety and security: Both airlines and GSPs are responsible for ensuring that all ground handling activities are carried out safely and securely. This includes complying with all relevant regulations and industry best practices.
– Liability: The SGHA outlines the liability of both parties in the event of damage to aircraft, equipment, or property. It also includes provisions for insurance and indemnification.
– Service levels: The SGHA sets out the standards for the quality and level of service that GSPs must provide to airlines. This includes factors such as response times, equipment reliability, and personnel training.
– Pricing: The SGHA establishes the pricing structure for ground handling services. It typically includes a breakdown of charges for each service, such as baggage handling, fueling, or aircraft cleaning.
– Performance monitoring: The SGHA includes provisions for monitoring the performance of GSPs and addressing any issues that arise.
Overall, the SGHA is an important tool for ensuring safe and efficient operations on the ground. It provides a clear framework for the relationship between airlines and GSPs, helping to reduce the complexity and cost of negotiations. By standardizing ground handling agreements, the SGHA has helped to improve the quality of service provided to airlines and their passengers around the world.